• 龙门国际

          龙门国际

          龙门国际

           
          Infrastructure Services
          With our vision of customer business at the center and the safe and reliable operation of business systems as the goal, we provide daily maintenance of the customer's data center room's hardware and software equipment, and check the rationality of the maintenance strategies related to the design of the hardware and software systems. Ensure the customer's business systems are stable, secure, highly available, and enhance flexibility, scalability, and resource utilization.
          Core Features
           
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          Maintenance Services
          Intelligent tools and standardized documents to ensure service quality, providing proactive services (including technical consultation, version assessment, performance inspection, automated monitoring and alerts, health checks) and reactive services (including minute-level response, emergency troubleshooting, on-site support, problem diagnosis and resolution, SLA services).

          Advantages
          • Extensive service network
            Services cover major cities across the country, ensuring timely fault response
          • Deep technical cooperation
            Cooperate with more than 500 IT manufacturers, as an original factory-level delivery and service center, providing high-standard services.
          • Cross-manufacturer problem-solving ability
            Engineers have cross-manufacturer technical capabilities and can handle diversified technical issues.
          • Comprehensive service system
            Using ITSM management system to achieve fine control of project cycles and efficient operation processes.
          • Strong spare parts support
            Three major regional spare parts centers and 30 provincial-level spare parts warehouses ensure rapid spare parts supply.
          • High speed logistics
            Signed agreements with six domestic and foreign logistics companies, meeting the spare parts response needs in different scenarios through the self-operated Kejie logistics system.
          Use Cases